The Top Producers ShowApril 25, 2023

“Creating a Titan Experience": The Journey to Turning Clients into Raving Fans with Rick Brandt

In this episode of the podcast, host Rick Brandt discussed his experience in the real estate business and shared insights on how to build a successful career by developing deep relationships and delivering exceptional service. Rick emphasized that nurturing agents and teaching them how to grow and sustain their business is critical in avoiding agent burnout and creating loyalty within the team.

Rick shared his philosophy on providing good service to clients, stating that "providing good service to clients is a lost art that people are starving for," and teaching it to agents will lead to overall success for everyone on the team. He also highlighted the importance of building trust with clients, especially during the process of buying or selling a property, which is one of the largest transactions people engage in.

Throughout the episode, Rick stressed the importance of personal relationships in the real estate industry, stating that "if you take care of the parents, they will want you to take care of their kids." He discussed how his team is referral-driven, emphasizing the value of developing connections and getting referrals as a sustainable way to grow the business while providing an exceptional client experience.

Rick shared his own journey in the business, highlighting the initial difficulty he had in understanding the value of building deep relationships. However, he eventually realized that developing relations was the key to receiving referrals and building long-lasting business partnerships. Rick encouraged newer agents to adopt this mindset to grow and maintain their business and cautioned that agents who have not focused on working by referral may find it more challenging to adapt.

Rick also discussed the importance of staying up to date with the ever-changing industry, especially in light of volatile market rates. He noted that even in the current climate, real estate professionals can navigate potential issues and opportunities effectively by educating their clients.

In conclusion, Rick left the audience with a message to younger generations, advising them to learn communication and interpersonal skills to stand out from the competition. He highlighted that being part of a team is special because you can be sure that you have people that have your back and emphasized the family-oriented and flexible working culture within his team. The episode gave valuable insight into the importance of building deep relationships with clients and nurturing these relationships to achieve success within the real estate industry.

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Meet the Host: 

Paul Neal is the founder and Principal Funding Strategist at Vantage Point Commercial Capital, a firm that focuses on helping entrepreneurs, businesses, and real estate investors win by funding their growth and dreams in nontraditional ways. 


Paul’s unique perspective has been honed over 30 years as an entrepreneur, financial strategist, professional speaker, and executive coach. He took the road less traveled choosing to leave engineering right out of college to become a serial entrepreneur. From great early successes in the 90s and 2000s, to completely losing his primary business in the Great Recession of 2008, to bouncing back and just recently selling another business for a healthy 7-figure sum…he’s experienced it all. Paul offers a wealth of experience and passion to the entrepreneurial community in an engaging, upbeat, encouraging, and witty way. 


Connect with Paul: 

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Vantage Point Commercial Capital: